FAQs

Ordering Questions

I’m having issues placing an order.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service (https://www.cuztomgiftcenter.com/pages/contact-us) and we will work on resolving the issue as quickly as possible.

Do you ship worldwide?

Yes. We ship worldwide

How much does shipping cost?

Shipping costs will vary depending on the shipping destination and the number of items that you purchase.

How long will it take to ship my order?

Due to COVID-19, After your order has been produced (7-10 days), please allow 15-25 business days for your items to be shipped and delivered. You will receive a tracking number 7-10 days days after you place your order. If your tracking number does not show data, please allow up to 48 hours for the information to appear. To view estimated shipping times for your orders, please visit the Track Your Order page https://www.cuztomgiftcenter.com/pages/order-tracking

You can track your package's delivery progress at any time from this area.

What is your refund policy?

If you’re not 100% satisfied with your purchase, let us know within 30 days of receiving your order and we’ll make it right.

If your product doesn’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

Damaged items are eligible for refunds within 30 days.

Defective or low quality prints are eligible for a full refund within 30 days.

Photo proof demonstrating the defected or damaged area of your order is required for a refund or exchange. You can read more here: https://www.cuztomgiftcenter.com/policies/refund-policy

What payment methods do you accept?

We currently accept the following forms of payment:

Credit Cards: We accept Visa, American Express, Mastercard, and Discover

Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

How secure is my payment?

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

What is the security code?

Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.

Is my credit/debit card charged as soon as I order a product?

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement

After Ordering Questions

What is the status of my order?

You can keep track of your order at any time by visiting https://www.cuztomgiftcenter.com/pages/order-tracking

I need help with a late order.

Orders from our store vary by shipping location

If your order has not arrived after 30 business days, please contact customer service via support@cuztomgiftcenter.com

You can keep track of your order at any time by visiting https://www.cuztomgiftcenter.com/pages/order-tracking

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I’d like to cancel my order.

You can cancel your order within the first 24 hours of making a purchase by contacting our customer support team and requesting an order cancellation via support@cuztomgiftcenter.com

Other Issues

Report a campaign for policy violations.

As a highly-respected content business, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions on this page: http://bit.ly/2L8nWmz

How do I contact customer support?

We are happy to answer any questions you may have. Please contact customer service at https://www.cuztomgiftcenter.com/pages/contact-us or support@cuztomgiftcenter.com to meet urgent supporter.